We strongly encourage our buyers to check measurements and contact us with questions prior to ordering. However, in the event that you order the wrong size or need to return an item, please see below:
The Hound Haberdashery® will gladly accept returns if the buyer is not satisfied with an item as long as:
- the item is not custom sized
- the buyer contacts us here or at email@example.com and returns the original item WITHIN 14 DAYS of the date of arrival, and
- the item displays ABSOLUTELY NO WEAR from use.
A refund of the cost of the item(s) will be given to the buyer upon receipt of returned item. We guarantee all metal pieces and stitching for one year. Please be aware that normal wear and tear is not covered under guarantee.
Exchanges are available if your collar does not fit properly, as long as:
- the item is not custom-sized,
- the buyer contacts us here or at firstname.lastname@example.org and returns the original item WITHIN 14 DAYS of the date of arrival,
- we receive proper measurements to ensure the correct sizing for exchange,
- the returned item displays ABSOLUTELY NO WEAR from use, and
- the buyer provides a payment for the shipping costs of the replacement item(s).
Once the buyer decides on a replacement, either the Hound Haberdashery® can create a custom listing to cover additional shipping charges, or the buyer may send payment for replacement shipping along with the return package.
****Again, please, please, please check measurements and contact us with questions prior to ordering to ensure that you are happy with your purchase.****