We strongly encourage our buyers to check measurements and contact us with questions prior to ordering. However, in the event that you order the wrong size or need to return an item, please see below:
The Hound Haberdashery will gladly accept returns if the buyer is not satisfied with a purchase as long as:
- the items are returned within 14 days of the date of arrival, AND
- items display NO wear from use.
A refund of the cost of the item(s) will be given to the buyer upon receipt of returned item. We guarantee all metal pieces and stitching for one year. Please be aware that normal wear and tear is not covered under guarantee.
Exchanges are available (plus return shipping costs) if your collar does not fit properly, as long as:
- the buyer contacts us here or at firstname.lastname@example.org WITHIN 72 HOURS of the arrival of purchase,
- we receive proper measurements to ensure the correct sizing for exchange, and
- the returned item displays NO wear from use.
Once the buyer decides on a replacement, either the Hound Haberdashery can create a custom listing to cover additional shipping charges, or the buyer may send payment for replacement shipping along with the return package.
****Again, please, please, please check measurements and contact us with questions prior to ordering to ensure that you are happy with your purchase.****